At MONODRIFT, we're committed to delivering your order safely and as quickly as possible. Below you'll find everything you need to know about order processing, shipping timelines, tracking, and delivery.
We currently ship across India and work with trusted courier partners to ensure your MONODRIFT order reaches you safely.
Please note : Delivery timelines may vary depending on your location, courier serviceability, order volumes, and unforeseen circumstances.
A flat ₹99 shipping charge applies to all orders with a cart value below ₹999, regardless of whether the order is Prepaid or Cash on Delivery (COD).
Orders with a cart value of ₹999 or more qualify for free shipping across India, for both Prepaid and COD orders.
All MONODRIFT orders are processed and dispatched within 1–2 business days after the order is successfully placed.
Orders placed on Sundays or public holidays will be processed on the next working day.
During new launches, festive seasons, sale periods, or promotional events, processing times may be slightly longer due to increased order volumes.
We appreciate your patience and understanding during these periods.
A flat ₹99 shipping charge applies to all prepaid orders with a cart value below ₹999.
Prepaid orders with a cart value of ₹999 or more qualify for FREE shipping across India.
A flat ₹99 shipping charge applies to all Cash on Delivery (COD) orders with a cart value below ₹999.
COD orders with a cart value of ₹999 or more qualify for FREE shipping across India.
Once your order has been shipped, it is generally delivered within 5–8 business days.
Delivery timelines may vary depending on your city, location, courier partner, weather conditions, public holidays, or other unforeseen circumstances.
Orders being delivered to remote or difficult-to-reach locations may require additional delivery time.
Please note that the estimated delivery time begins after your order has been shipped, and does not include the 1–2 business days required for order processing and dispatch.
Once your order has been shipped, you will receive a shipping confirmation via Email OR SMS containing your tracking details.
You can use the tracking link provided to track your shipment and monitor its delivery status until your order reaches you.
Please allow some time for the tracking information to be updated after your order has been dispatched.
Our courier partners may make multiple delivery attempts to deliver your order. Please ensure that someone is available at the delivery address to receive the package.
If your order cannot be delivered due to an incorrect or incomplete address, repeated failed delivery attempts, refusal to accept the shipment, or any other issue caused by the recipient, the package may be returned to our warehouse.
If you request the order to be re-shipped after it has been returned, additional shipping charges may apply. Any applicable re-shipping charges will be communicated to you before the order is dispatched again.
If you need to change or correct your shipping address, please contact our Customer Support Team as soon as possible after placing your order.
Address changes can only be accommodated before your order has been shipped.
Once your order has been dispatched, the shipping address cannot be modified. Please ensure that you provide a complete and accurate delivery address while placing your order to avoid delays or failed delivery attempts.
Orders can be cancelled only before they are shipped.
If you wish to cancel your order, please contact our Customer Support Team as soon as possible after placing your order.
Once an order has been shipped or dispatched, it cannot be cancelled.
While we make every effort to deliver your order within the estimated delivery timeline, unforeseen circumstances may occasionally cause delays.
Delays may occur due to factors including:
In the event of a delay, we appreciate your patience and understanding. We will continue to work with our courier partners to ensure your order reaches you as soon as possible.
If your package appears to be damaged, opened, or tampered with at the time of delivery, we recommend refusing the delivery and contacting our MONODRIFT Customer Support Team immediately.
If you have already accepted the package and notice any damage or issue after opening it, please contact us within 48 hours of delivery.
To help us investigate and resolve the issue promptly, please provide:
Claims reported after 48 hours of delivery may not be eligible for resolution.
MONODRIFT currently ships across India to all locations covered by our courier partners and their serviceable PIN codes.
If your delivery location is found to be non-serviceable, we will inform you at the earliest. In such cases, if payment has already been made, the applicable amount will be refunded to the original payment method.
Please ensure that you provide a complete and accurate delivery address and PIN code while placing your order to avoid any delays or delivery issues.
If you have any questions regarding your order or shipping, our MONODRIFT Customer Support team is happy to help.
📧 Email: support@monodrift.com
📧 Alternate Email: monodriftind@gmail.com
📞 Phone: +91 6351601115
Please mention your Order ID when contacting us so our team can assist you faster.
Customer Support Hours:
Monday – Saturday | 10:00 AM – 7:00 PM (IST)
Need help with your order? Just reach out.
MONODRIFT reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon being published on the MONODRIFT website.
